Book a hearing aid repair
Hearing aid not working right? Our HCPC registered audiologists will diagnose the problem and talk you through your options, in warranty or out, with a clear no-obligation quote before any chargeable work. Many problems turn out to be quick fixes we can sort on the spot.
Repairs without the runaround.
Most problems are smaller than they sound. Here is how we handle them.
How we handle it.
Book a repair →- Diagnosis first.
- We identify what is actually wrong, before anyone talks about costs.
- Quick fixes in-house.
- Cleaning, blockages and minor faults, often resolved on the spot.
- Manufacturer repairs handled.
- We arrange everything and keep you updated. Usually around 10 days.
- A loan pair where available.
- So you are not left without hearing, subject to stock at the time.
Common problems we fix.
If any of these sound familiar, bring it in.
You do not need to know. Bring it in, or send us a message, and we will diagnose it properly. Many issues are caused by nothing more than earwax or a blocked filter.
Two simple rules
Warranty work is covered, and nothing chargeable happens without your say-so.
Hearing aids come with a manufacturer warranty of up to 4 years, depending on the package. We confirm your exact warranty status when you come in, and if you are covered, the repair is covered.
- Repair covered by the manufacturer
- We handle the whole process
- Loan aids where available
Out of warranty, or did not buy from us? We will still help. You get a clear, no-obligation quote before any chargeable work goes ahead, and support for aids bought elsewhere is assessed case by case, so get in touch first.
- Clear quote before any work
- No obligation to go ahead
- Aids bought elsewhere, assessed case by case
In our clinic, or in your home.
Repairs are part of your aftercare, wherever suits you.
In our clinic
Quote firstDrop in with your hearing aid and we will take a look at our Birmingham clinic.
- Quick fixes often done while you wait
- Evening and weekend appointments
- No-obligation quotes on chargeable work
At your home
AftercareCannot get to us? We come to you, across Birmingham and the West Midlands.
- Part of your aftercare package
- Care home visits arranged with staff
- Evening and weekend visits available
Care home visit
Ask usRepairs and servicing for residents in the place they feel most comfortable.
- One resident or several, in a single visit
- Arranged around the home's routine with staff
- Quick fixes often done on the spot
Bought your hearing aids from us? Repairs sit inside your included aftercare, along with servicing, cleaning and yearly hearing checks.
Frequently asked questions.
Get in touch and bring it in. Many issues are quick fixes, like a blocked sound channel or a low battery, but if it needs a repair we will talk you through the options and give you a clear quote first.
Up to 2 weeks, though it is usually around 10 days, and often quicker. Quick fixes like cleaning and blockages are usually sorted on the spot.
Where available, we can offer a loan pair of hearing aids while yours are away, subject to stock at the time.
Hearing aids come with a manufacturer warranty of up to 4 years, depending on the package. We will confirm your specific warranty status. In warranty, the repair is covered. Out of warranty, we give you a clear quote first.
Often, yes. It is assessed on a patient-by-patient basis, so contact us to confirm whether we can support your specific device.
Yes. Repairs are available in our Birmingham clinic or as a home visit across Birmingham and the West Midlands, as part of your aftercare package.
A little regular care goes a long way. See our guide to caring for your hearing aids, and remember professional cleaning is part of your included aftercare.